Privacy policy

At Urban Sutra, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

Information We Collect

We may collect the following information from you:

  • Personal Information: Name, email address, phone number, and shipping address.
  • Payment Information: Payment details such as credit/debit card information, UPI details, or other payment methods (processed securely by our payment partners).
  • Order Information: Details about the products you purchase and your order history.
  • Website Usage Information: Data such as IP address, browser type, pages visited, and interactions with our website.

How We Use Your Information

We use the collected information to:

  1. Process and fulfill your orders.
  2. Communicate with you regarding your orders, promotions, or updates.
  3. Improve our website, products, and services.
  4. Prevent fraudulent transactions and ensure the security of our customers.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Payment gateways, shipping partners, and IT service providers who help us operate our business.
  • Legal Requirements: When required by law or to protect our rights.

Cookies and Tracking

Our website may use cookies and tracking technologies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies in your browser settings, but some features may not function properly.

Data Security

We implement reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

  • Access and update your personal information.
  • Request deletion of your personal information, subject to legal obligations.
  • Opt-out of marketing communications at any time.

To exercise these rights, contact us at anujjsharma324@gmail.com.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and any significant changes will be communicated via email or website notice.