Terms of service

Welcome to Urban Sutra. By accessing or using our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

1. General

  • These Terms of Service apply to all visitors, users, and customers of Urban Sutra.
  • By placing an order or using our services, you agree to these terms.
  • We reserve the right to update or modify these terms at any time without prior notice. The latest version will be posted on our website.

2. Account Responsibility

  • Customers may need to create an account to place orders.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to accept responsibility for all activities that occur under your account.

3. Product Information

  • We strive to ensure that product descriptions, images, and prices are accurate.
  • However, we do not guarantee that all information is complete, current, or error-free.
  • Product availability is subject to change without notice.

4. Orders and Payments

  • By placing an order, you offer to purchase products subject to these terms.
  • Payment must be made in full using the available payment methods on the website.
  • We reserve the right to cancel or refuse any order for reasons including product unavailability or payment issues.

5. Shipping and Delivery

  • All orders are shipped within India.
  • Delivery times are estimated and may vary based on location and courier performance.
  • Urban Sutra is not responsible for delays caused by courier services, natural disasters, or unforeseen events.

6. Returns and Refunds

  • Our Refund and Returns Policy governs all returns, exchanges, and refunds.
  • Customers are responsible for shipping costs unless the item is damaged or defective.

7. Intellectual Property

  • All content on the website, including text, images, logos, and designs, is owned by Urban Sutra or its licensors.
  • You may not reproduce, distribute, or use any content for commercial purposes without prior written consent.

8. Limitation of Liability

  • Urban Sutra is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We make no guarantees regarding the accuracy, reliability, or availability of our services.

9. Governing Law

  • These Terms of Service are governed by the laws of India.
  • Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of Indian courts.