Shipping policy
At Urban Sutra, we aim to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines how we handle order processing, delivery, and related queries.
Order Processing
- Orders are typically processed within 2–3 business days after payment confirmation.
- You will receive an order confirmation email once your order has been successfully placed.
- Please ensure that your shipping address and contact details are accurate to avoid delivery issues.
Shipping Methods and Delivery Times
- We ship within India only.
- Delivery times vary based on your location and the courier service, generally ranging from 5–12 business days.
- Shipping times are estimates and may be affected by:
- High order volumes
- Courier delays
- Public holidays or natural events
Shipping Costs
- Shipping costs are calculated at checkout based on your order size, weight, and delivery location.
- Customers are responsible for paying any applicable shipping charges unless otherwise stated during promotions or offers.
Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can use this number to monitor the status of your delivery through the courier’s website.
Lost or Damaged Shipments
- Urban Sutra is not responsible for delays caused by courier services, natural events, or unforeseen circumstances.
- If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving the order at anujjsharma324@gmail.com.
- We will work with you to resolve the issue, including arranging a replacement or refund where applicable.